[Nhhoa] Cable TV Question....

Sun Sep 12 12:39:42 CDT 2010

Hi, 

We moved here in May so we never heard any warning about Comcast. We have the Comcast triple play and love it.  It's fast and we have only lost service one time for about ten minutes (someone is always on in our house). We can check our land line voice mail from any computer. My bill is the same every month($147.28). We are still under the first 12 months of our contract. However, we do have the extra receiver, DVR, and HD and so far we have only been billed for what we have. The Comcast guy had to install a new line because the original was outdated or not working. We've had both dish and direct (because we had no other choice) in our old house and did not like it because we lost reception every time it stormed. 

Jason and Dee Daniel 

12 Hyatt Ct. ----- Original Message ----- 
From: "Roger Hackler" <Roger.Hackler at comcast.net> 
To: "North Hampton Homeowners Association" <nhhoa at nhhoa.org> 
Sent: Sunday, September 12, 2010 1:13:03 PM 
Subject: Re: [Nhhoa] Cable TV Question.... 

Excellent point Zach.  In our case, we had an amplifier installed by Comcast in the house, and they still couldn’t get the signal up to an acceptable level. 

From: nhhoa-bounces at nhhoa.org [mailto:nhhoa-bounces at nhhoa.org] On Behalf Of Zachary Biles 
Sent: Sunday, September 12, 2010 12:03 PM 
To: North Hampton Homeowners Association 
Subject: Re: [Nhhoa] Cable TV Question.... 

If you're experiencing missing HD channels and/or channels that are constantly tiling(or pixelizing), your cable's signal strength may be low. In which case, a cable amplifier may help you out. If you have a cable modem/box, you'll want one with an "active return path". 

If you have a cable box, you can check your signal strength via the box: 

- Press & hold the "Select" button on the front of the box. 

- When an envelop displays on the box's screen, press the "Info" button. 

- If the value for the tuner (usually in orange I think) is between -10 and 10dbm, you should be ok 

- Press "Exit" to....exit 

If the value is too low, you probably need an amplifier.  If it's too high, you probably need to install a splitter. 

http://www.amazon.com/Electroline-FT08100-8-port-Booster-Amplifier/dp/B000F3NFPY/ref=sr_1_6?ie=UTF8&s=electronics&qid=1284306153&sr=8-6 

Hope that helps somebody. =) 

-Zach 

On Sep 12, 2010, at 10:20 AM, Bruce Stewart wrote: 

I totally agree!! I got rid of Comcast 7 years ago and have used both Dish and DirecTV. I have been very pleased with both satellite providers. Comcast service here is horrible! 

Bruce 

Life is balance of holding on and letting go! 

From:   Roger Hackler < Roger.Hackler at comcast.net > 
To:   North Hampton Homeowners Association < nhhoa at nhhoa.org > 
Sent:   Sun, September 12, 2010 9:27:37 AM 
Subject:   Re: [Nhhoa] Cable TV Question.... 

I canned them in March of this year.  We finally broke down and bought our first HD TV in Janurary.  It was absolutely unusable.  After finally getting Comcast out here, the tech said that he was surprised that I could even get standard TV.  After a 2 month wait, and Comcast doing nothing about it, I voted with my wallet and went to DirecTV.  I keep Comcast internet, which is ok. 

From:   nhhoa-bounces at nhhoa.org [ mailto:nhhoa-bounces at nhhoa.org ]   On Behalf Of   Ty Hudson 
Sent:   Sunday, September 12, 2010 9:09 AM 
To:   NHHOA at nhhoa.org 
Subject:   [Nhhoa] Cable TV Question.... 

Good Morning.... 

When we first moved into the subdivision about 3 years ago, we were warned that Comcast service was spotty here and not recommended.  We went a different route. 
At the beginning of this year, I remember seeing a number of Comcast's heavy trucks in and out of the subdivision working on what I assume expanding their coverage and lines... 

My question is this....  To those of you who have Comcast, are there any issues that you can share or recommend at this point.... 

Part B....when we had Comcast before in Alpharetta, customer service was poor as the billing never seemed to be right....being charged for HD or extra receivers etc that we did not have....  My wife wants no part of them again due to the CS and billing.... I am having a hard time looking beyond the bundle that they are offering on the Xfinity plan where you get all three for $99 plus upgrades..... 

Any feedback would be appreciated by more than myself alone I am sure..... 

Ty Hudson 
11 Centerport 

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